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Copyright © 2019 Hiboy. All Rights Reserved

Simple&efficient

Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible

30-Days
Money Back

For 30 days after the date of purchase, return your undamaged Hiboy product and receive a full refund for ANY REASON.

 

Up to 12-month warranty 

We take care of all quality-related issues with a REPLACEMENT OR FULL REFUND.

Lifetime Technical Support

If you have any questions about your purchase, please feel free to reach us directly and we will gladly assist you!

Our Promise
purchase with a hassle-free warranty

30 DAY SATISFACTION GUARANTEED RETURN POLICY

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us.support@hiboy.com

If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt of shipment, and request a refund from the Authorization channel for any reason. 
Note: Express shipping cost is non-refundable. 

Once the returned item arrives back in Hiboy's warehouse for inspection, the refund process will begin.

  • Returns must include all accessories

  • Items must include original packaging

  • For non-quality related warranty claims, buyer is responsible for shipping costs

  • For non-quality related warranty claims, Hiboy refunds the cost of the product itself

  • A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at us.support@hiboy.com

  • Returns may be rejected if items do not meet the above requirements​

Warranty Claims for Quality-Related Issues

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us.support@hiboy.com

All quality-related defects on items sold directly by Hiboy or Hiboy’s authorized resellers are covered by an extensive warranty, starting from the date of purchase. Please refer to your user manual for the warranty timelines of various products, as warranty periods differ according to models.

Quality-related warranty claims on purchases made through Hiboy's authorized distributors and retailers, such as Walmart and Amazon, are handled through Hiboy

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Hiboy warrants the original purchaser that your Hiboy product shall be free from defects in materials and workmanship under normal use for a period aforementioned.

Hiboy does not warrant the operation of the product will be uninterrupted or error-free.

Hiboy is not responsible for damage arising from failure to follow instructions relating to the product's usage.

LIMITATION OF DAMAGES

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us.support@hiboy.com

Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.