Understanding the Hiboy Warranty: Coverage, Claims, and Frequently Asked Questions

Buying an electric scooter or e-bike is an investment, and knowing what happens if something goes wrong can give you extra peace of mind. That's why every brand-new Hiboy electric scooter and e-bike comes with a manufacturer's warranty designed to protect against manufacturing defects.

This guide explains what the Hiboy warranty covers, what isn't included, how to submit a warranty claim, and what to do if your warranty has expired.

What's Included in the Hiboy Warranty?

Every brand-new Hiboy electric scooter and e-bike purchased from the official Hiboy website or an authorized reseller includes a 12-month manufacturer's warranty.

The warranty:

• Covers manufacturing defects and quality-related issues
• Begins automatically after your purchase is completed and your product is delivered
• Applies only to the original purchaser
• Covers new products only

You don't need to register your product separately, your warranty is automatically activated after purchase.

Who Is Eligible for Warranty Coverage?

The Hiboy warranty applies to customers who purchase products through:

• The official Hiboy online store
• Hiboy authorized resellers
• Authorized retailers and marketplaces, including stores such as Walmart and Amazon

If you purchased from an authorized retailer, Hiboy will still handle eligible quality-related warranty claims.

Tip: Keep your order confirmation or invoice, as you'll need it when submitting a warranty request.

What Does the Warranty Cover?

The warranty is intended to protect customers against manufacturing defects and quality-related issues that occur during normal use.

Examples may include:

• Manufacturing defects
• Defective components
• Product quality issues that are not caused by misuse or accidents

If you're unsure whether your issue is covered, it's always best to contact Hiboy Support before attempting any repairs.

Does the Warranty Cover the Battery?

Yes, the battery is covered for manufacturing defects during the warranty period.

However, it's important to understand that battery capacity naturally decreases over time. This gradual reduction in performance is a normal characteristic of rechargeable lithium-ion batteries and is not considered a manufacturing defect.

The warranty also does not cover battery damage caused by improper use or accidental damage.

What Isn't Covered by the Warranty?

Like most manufacturers' warranties, the Hiboy warranty does not cover damage resulting from external causes or improper use.

Examples include:

• Accidental damage
• Improper operation or misuse
• Unauthorized modifications or repairs
• Fire damage
• Floods
• Earthquakes
• Lightning strikes
• Typhoons, hurricanes, or other severe weather events
• Other natural disasters
• Human-caused damage

Normal wear and tear, including the gradual decline in battery capacity over time, is also excluded from warranty coverage.

How to Submit a Warranty Claim

If you believe your product has a manufacturing defect, follow these steps:

Step 1: Contact Hiboy Support

Email: us.support@hiboy.com

Before submitting a formal warranty request, the support team may be able to recommend a simple solution that resolves your issue quickly.

Step 2: Prepare Your Information

To process your request, you'll need:

• Your order number or purchase invoice
• Photos of the damaged part
• Videos (if needed) showing the problem

Providing clear photos and videos helps the support team diagnose the issue more efficiently.

Step 3: Wait for Review

Hiboy reviews warranty claims during the warranty period.

Please note that replacement parts cannot be approved until Hiboy has reviewed the supporting photos or videos.

What Happens If My Warranty Has Expired?

If your one-year manufacturer's warranty has ended, you still have options.

If You Purchased an Extended Warranty

Customers who purchased an Extend extended warranty should contact Extend directly to begin the claims process according to the terms of their plan.

If You Didn't Purchase Extended Coverage

You can still contact Hiboy Support for troubleshooting assistance.

If replacement parts are needed after the warranty period, they can usually be purchased separately by the customer.

What Should I Do If My Order Arrives Damaged?

Shipping damage is handled differently from warranty claims.

If your scooter or e-bike arrives damaged:

• Contact us.support@hiboy.com
• Take clear photos or videos of the shipping damage
• Submit your claim within 7 days of receiving the product

Claims submitted after seven days from delivery may not be accepted, so it's a good idea to inspect your order as soon as it arrives.

Does Hiboy Offer Repair Services?

For eligible warranty repairs, Hiboy provides replacement parts at no charge. Please kindly check the repair instructions if you want to repair yourself.

Depending on the issue, customers may need to install the replacement part themselves or work with a local repair service if additional assistance is required.

Please note that complimentary accessories included with your purchase are not eligible for replacement or compensation if they are scratched or damaged during shipping.

Frequently Asked Questions

Do I need to register my Hiboy warranty?

No. The warranty is automatically registered when you purchase a new Hiboy electric scooter or e-bike from the official store.

How long is the Hiboy warranty?

New Hiboy electric scooters and e-bikes include a 12-month manufacturer's warranty for the original owner, covering manufacturing defects and quality-related issues.

Does the warranty transfer to a second owner?

No. The Hiboy warranty applies only to the original purchaser and is not transferable.

Is normal battery wear covered?

No. A gradual reduction in battery capacity is a normal characteristic of rechargeable batteries and is not covered under the warranty.

What documents are required for a warranty claim?

You'll typically need:

• Your order number or purchase invoice
• Photos or videos showing the issue

Providing complete information helps speed up the review process.

What if I bought my Hiboy product from Amazon or Walmart?

If you purchased from an authorized retailer such as Amazon or Walmart, eligible quality-related warranty claims are still handled by Hiboy.

Tips to Keep Your Hiboy in Great Condition

Following good maintenance practices can help extend the life of your scooter or e-bike:

1. Charge the battery according to the user manual.
2. Store the battery in a cool, dry place when not in use.
3. Clean your scooter or e-bike regularly.
4. Check tire pressure and brakes before riding.
5. Avoid unauthorized modifications or repairs.
6. Inspect your product immediately after delivery and report any shipping damage within seven days.

Final Thoughts

The Hiboy 12-month manufacturer's warranty is designed to give riders confidence by covering manufacturing defects and quality-related issues on new electric scooters and e-bikes. Understanding what is covered, what isn't, and how to submit a claim can help ensure a smoother support experience if you ever need assistance.

If you have questions about your product or believe you've encountered a warranty issue, contacting Hiboy Support with your proof of purchase and clear photos or videos is the fastest way to begin the claims process. With proper care and regular maintenance, your Hiboy scooter or e-bike can provide reliable performance for many miles to come.