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At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping.
If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt the delivery package.
please contact us immediately by email@example.com for return address or return label. Customer need to responsible for the return shipping cost of the package returned by the customers themselves.
Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin.
All accessories and spare scooter parts (including seats) sold on hiboy.com can not be returned.
30 days (from the date the RMA was created)
A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at firstname.lastname@example.org.
Returns may be rejected at the customer’s cost if items do not meet the above requirements.
1.If a lower price is available on the Hiboy website due to promotional activities, Hiboy may not refund the price difference.2.Hiboy will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout.*All discounts and promotions are available during promotional periods only.
The customer needs to pay an extra $50-$100 for resend
We will deduct the shipping fee $50-$80 when we are making a refund or the customer needs to pay an extra $50-$100 for resend
1. Within 30 days: we will deduct the deliver shipping fee $50-80/unit and return shipping fee $50-80/unit when we are making a refund for non-defective products/No-longer needed Products.
2. 31-120 days: The refund would be 10%-50%, it depends on the actual problem and situation. Shipping fee can not be refunded.
3. Over 120 days: Refunds are not acceptable; We can help exchange for a refurbished one and will charge a certain balance depending on the use of the products.
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time frame is as below:
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