Received a new throttle for Hiboy scooter. Replaced it myself (not hard - plenty of Youtube videos) and it seems to work fine. It is a little smaller than what was on there before but nothing that creates an issue visually or mechanically.
G
Gene Young (Corvallis, US)
Fast, free delivery
I was pleased with the quick service. What surprised me most was the reasonable cost of the repair part and the ease of finding it on their sight.
R
Robin Meiltoft
No wiring included
No instructions to assemble. Ended up having to order the entire handlebar
Dear Customer,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
N
Nicholas Hancock (Dawson, US)
Wrong part
Order part according to code error but it told me another code after install. Saying to replace motor on my s2 lite Now my kids still don’t have a scooter to ride
Dear Customer,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.