I received my product from China in a little over 2 weeks I was a little worried at about 10 days so I emailed them and asked what's up? They emailed me back a tracking link. I tracked it to my house.It took about a total of 17 days it was held up in customs in NJ ..Verry happy with the part it was as nice as the one I had broken and was replacing..
C
Customer (Olathe, US)
Have yet to Receive
I ordered 15 days ago and have not received anything in the mail. Thanks.
Dear Customer,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
A
Alex Brophy (San Francisco, US)
Never received package
The dash cover was never sent to me
Dear Customer,
We apologize for any inconvenience caused. A support ticket has been created and forwarded to our customer service team for resolution. You can expect a response within 24 hours. Thank you for choosing Hiboy.