Thank you for shopping with Hiboy.
February 2022 [updated version], for orders placed before February 2022, please see the old shipping policy here.
Orders will be processed within 1-3 working days.
As a result of COVID-19, our delivery partners are experiencing more volume than ever before.Thank you for your patience. We will delivery your order to you as soon as possible while keeping it safe. The shipping time is 5-8 working days. We provide local UPS, USPS or FedEx or DHL delivery company.
Due to the high volume of orders during November and December please allow extra business days for order processing and delivery.
Although we try best to delivery your order as soon as possible. Orders placed before December 13 will only be guaranteed for Christmas delivery.
For orders placed after December 13th, we cannot guarantee delivery before Christmas.
Shipping not available to:
- P.O. Boxes
- APO Addresses
- Hawaii / Alaska
- Puerto Rico
- Military District
- Virgin Islands
- Addresses outside the continental U.S.
-Most deliveries occur between 8AM and 8PM and, if signature is required, must be signed for delivery.
-You can cancel order before package shipped; However, you need to pay extra $50 - $80 shipping fee for canceling order if the package has been shipped out.
-If delivery fail due to customer's wrong shipping address, customer need to pay extra $50 - $80 for fail delivery shipping cost.
-Refused packages (except items damaged during transit) will be charged a 10% re-stock fee.
Items damaged during shipping
Although we take every reasonable precaution to ensure that our products are well packaged, damage may still occur during shipment from our warehouse to your destination. If your product is damaged in transit, please notify us and the shipping company immediately. Freight-related damage must be reported to the freight company and to us within 7 days of receipt of the shipment. Take pictures of the damage and ask the shipping company for a confirmation or claim number. Do not throw away the original packaging.
Items Lost, stolen, or damaged
Please submit a claim through Route.
We highly recommend adding Route as a premium service to ensure the fastest resolution in the event your order is damaged, lost, or stolen during the delivery process.
Things happen, Be worry-free with Route and protect yourself against lost, damaged, and stolen items.
What Route Shipping Protection covers?
A brief summary:
Lost - stuck in transit
Domestic: The reported issue will be approved no earlier than 7 days and no later than 30 days from the last shipping update.
*Customers can report an issue early, but will be asked to wait.
Stolen - marked as delivered
The issue will be approved no earlier than 5 days, and no later than 15 days from when the order was marked delivered.
Stolen orders over $100 USD require a police report.
Depending on the reported damage, the issue may be approved with photos of the damaged package and item, no later than 15 days from when order was marked delivered.
Review all the policy here.