SETUP & TROUBLESHOOTING

Ready for every ride. Setup & Troubleshooting

Setup videos and solutions for your Hiboy.

START HERE

Which Hiboy do you ride?

Where to find your model?

Check the model name on your ride’s product label, order confirmation, or purchase history. Still unsure? Send support a photo of your ride ↗

Select your model to view FAQs, assembly videos, repair videos, and the user manual.

WE’VE GOT YOUR BACK

Share your model, order number, and a photo or video of the issue. Our support team can help you find the next step.

Contact support ↗

THE RIGHT FIT

Keep your ride going with Hiboy parts. Check model compatibility before ordering.

How do I check warranty coverage?

Review the warranty policy for coverage, exclusions and the claim process. Keep your order number and proof of purchase available.

How do I find the right replacement part?

Choose parts made for your exact Hiboy model. If compatibility is unclear, contact support with the model and serial number before ordering.

What should I send when asking for repair help?

Send your order number, product model, serial number, clear photos or video, and a concise description of what happened.

What if the guide does not resolve my issue?

Stop using the product if it may be unsafe. Contact Hiboy Support so the team can review the issue and recommend the next step.