Customer Reviews
Great service — fast delivery. Replacement Battery flit well with the monor exception that I had to open the mounting holes slightly to allow the screws to all engage. Works well so far — charges as recommended and the charge lasts the time published in manual. Pretty expensive even with the courtesy discount.
It died 3 weeks later and is expensive so I don't want to replace it. There is corrosion in the battery cord.
Dear Customer,
We hope this email finds you well.
We recently noticed your feedback regarding your experience with our product, and we're truly sorry for any inconvenience this may have caused you. Your satisfaction is our top priority, and we're committed to resolving any issues you may have encountered.
To better assist you and ensure a prompt resolution, we kindly ask you to get in touch with our dedicated customer service team at us.support@hiboy.com. They are ready to listen to your concerns and provide personalized support tailored to your needs.
In your message to our support team, please include any relevant details such as your order number, along with any pictures or videos that may help explain the situation. Rest assured, we will thoroughly investigate the matter and strive to address it to your satisfaction.
We value your feedback and appreciate the opportunity to make things right. Thank you for choosing Hiboy.
Best regards,
Hiboy Customer Service Team
Many thanks to the Highboy customer service team for helping us troubleshoot our non-functioning scooter.
We narrowed the problem down to the battery which we then replaced and it is now working again to our joy!!
Works fine !!!
I’ve had my Hiboy S2 for over three years before the battery finally died,ordered a replacement battery got here pretty fast and watched a video and replaced it in about thirty minutes,now as Wille Nelson would say Iam on the road again.
High boy took a long time sending me the traking number 2weeks
