Hiboy MAX3-2 rear wheel

I ordered a rear wheel and never got the order. After contacting customer service by e-mail, they stated it got "lost" and were resending it and they would send me a shipment confirmation number. I waited and never got a confirmation number. I had to e-mail them AGAIN and threaten to report my purchase as fraud transaction if I didn't get a reply in 24 hours. That finally got a resonse at least, but not a useful one. They sent me the same shipment verification number that they told me had gotten lost. Long story short, I don't have my order and no one seems to be able to help me. FYI, the call person you have in Arizona is useless. He was able to offer no help. Literally the only thing he kept repeating was to "e-mail support" and "thank you for using Hiboy!" If he weren't breathing so hard on the phone, I would have thought it was some automated system talking.