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I purchased a Hiboy Light scooter and after a while it stopped working. I contacted customer service and they respond very quick. They guided me step by step to diagnose the problem and they found what was the issue. They sent me the part that was the issue and my scooter is now working properly. On top of that they were very friendly and willing to help. I will definetly buy there products with confidense in the future. Thank you Hiboy team!
My son's friend broke his throttle. I emailed customer service and they quickly responded and pointed me to a site to pay for a new one and then shipped it to me with instructions on how to return. I am impressed with the responsiveness and assistance to fix the unit. Thank you!
Communication was great. Understanding they are in a different time zone helps with your patience and communication. Issue was resolved with great turnaround time. Would highly recommend. -•Samuel•-
They took care of the problem right away. They are very easy to deal with.
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